Shipping policy

Shipping Policy

(Last Updated: August 13, 2026)

At NINE Leather & Watch, we believe in radical transparency—from how we craft our goods to how we ship them to your door. Here is everything you need to know about our shipping process.

Shipping Rates & Destinations

We are thrilled to offer both domestic and worldwide shipping. Please review the details for your region below.

🇺🇸 Domestic Shipping

Free Shipping: We are proud to offer free standard shipping on all domestic orders within the United States.

Transit Time: Once processed, standard domestic delivery typically takes 7 to 9 business days depending on your location.

🌍 International Shipping

No Surprise Fees: International rates are calculated dynamically at checkout. All applicable customs fees, import duties, and local taxes are collected securely upfront, ensuring a smooth delivery.

Customs & Refusals: We cannot control customs clearance speeds. If a package is refused or abandoned at customs, the customer is responsible for any return shipping fees incurred by NINE Leather & Watch. These fees will be deducted from any potential refund.

Processing Your Order

  • Stocked Items: We typically process and ship ready-made orders within 1-2 business days.
  • Made-to-Order & Custom Items: If you ordered a handcrafted or personalized item, please allow 3-5 business days for our artisans to craft your piece before it ships. We will let you know if it requires longer.
  • Out-of-Stock Items: If a component of your order is out of stock, it may take up to 2 weeks to ship. We will communicate with you immediately to keep you updated!
  • Peak Seasons: During heavy holiday rushes, processing times may take slightly longer. We deeply appreciate your patience.

Shipping Methods & Tracking

  • Carriers: We utilize trusted carriers including USPS, UPS, FedEx, and DHL to ensure your package arrives safely.
  • Tracking: The moment your order is boxed and a shipping label is created, you will receive an automated email with your tracking number so you can follow its journey. Please note: Some items with the free shipping option selected may not include a tracking number.

Delivery Issues & Liability

  • Address Accuracy & Return to Sender: Please verify your shipping address at checkout. We cannot be held responsible for packages shipped to an incorrectly entered address. If a package is returned to us as undeliverable due to a customer error, the customer will be responsible for the exact shipping cost to re-send the package. Free shipping won't be available the second time.
  • Lost in Transit: If your tracking stops updating or is officially declared lost by the carrier before delivery, please contact us. We will work directly with the carrier to file a claim and send a replacement if necessary.
  • Stolen Packages (Marked as Delivered): Once a carrier scans a package as "Delivered" to the address provided, NINE Leather & Watch's liability ends. We are not responsible for stolen packages or porch piracy. If your package is marked as delivered but missing, please check with neighbors or building management, and contact the carrier directly to file a local theft claim.

Questions?

If you have any questions about our shipping times, international rates, or an existing order, please don't hesitate to contact us at info@nineleather.co. We are always happy to help!