Refund policy

Hassle-Free Returns & Warranty

(Last Updated: December 12, 2025)

At NINE Leather & Watch, we are a family-owned local business committed to the quality of every item we craft and service. We want you to be absolutely delighted with your purchase. If you are not completely satisfied, we're here to help make it right with clear, simple terms.

General Return Rules

  • 7-Day Return Window: You have 7 days from the date of purchase or delivery to initiate a return request. We find this brief window helps us keep our inventory pristine and prices fair.
  • Standard Item Condition: All returned items must be strictly unused, unaltered, and in their original packaging.
  • Watch Return Exclusions: A watch is considered used and ineligible for return the moment the bracelet has been adjusted (by us, another professional, or you), or if you choose to wear your new watch out of the store immediately after purchase.
  • Final Sale Items: Custom-made items, personalized pieces, restored watches, and items explicitly marked as "Final Sale" cannot be returned, refunded, or exchanged unless they arrive damaged.
  • Standard Promotional Items: Items bought during standard sales (like BOGO) are eligible for return within 7 days. The value of the promotion will be adjusted from your final refund.

Refunds & Exchanges

We aim to process all requests quickly once a returned item is inspected. Please review the specific policies below based on where you made your original purchase.

🛍️ In-Store Purchases

No Cash or Card Refunds.

Because you have the opportunity to personally inspect and try on items at our Kansas City workshop, all in-store purchases are final for standard cash or credit card refunds.

The Local Benefit: If you change your mind within 7 days, we gladly offer a Full Exchange or Store Credit, and as a thank you for shopping locally, we will completely WAIVE the standard 20% restocking fee.

💻 Online Purchases

Refunds to Original Payment Allowed.

We understand you cannot inspect items before they arrive. Online orders can be returned within 7 days for a refund back to your original credit card.

The Policy: Because of the processing type, online returns are subject to a 20% restocking and sanitization fee. Please note that original shipping costs are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. We will happily arrange a replacement or refund and cover any associated return shipping costs.

Watch Repair Services Policy

Our repairs are designed to keep your treasured timepieces running smoothly. Once a repair service has been started, it cannot be cancelled, and completed services are strictly non-refundable.

  • General Watch Repairs: We provide a 7-Day Warranty on our labor. If an issue arises directly related to our repair within 7 days, we will fix it free of charge. If we cannot resolve it, we will gladly refund the service cost.
  • Battery Replacements: We provide a 1-Year Warranty on the battery itself. The battery is warranted against failure for one year, unless the failure is due to watch movement issues, water damage, or underlying excessive drain.
  • Battery Failure Diagnosis: If a new battery fails and the 1-year warranty is voided due to a damaged movement, we will perform an inspection and apply a discount equal to the original battery cost toward any further necessary repairs.

How to Initiate a Return

To start a return, simply contact our customer support team with your order details and reason for the return.

  • Return Shipping Costs: Customers are responsible for the cost of shipping items back to us.
  • Shipping Methods: You may use any carrier or shipping method you prefer (e.g., USPS, UPS, FedEx).
  • Tracking Required: You must provide a valid tracking number to our support team once the item is sent. NINE Leather & Watch is not responsible for return shipments that are lost in transit.