NINE Leather & Watch Watch Warranty

NINE Leather & Watch One-Year Warranty Policy

Last Updated: December 14, 2025.
This policy applies to all watches purchased on or after this date.

As your local, family-owned business, NINE Leather & Watch provides a comprehensive warranty covering defects in materials and workmanship under normal use for all our timepieces.

All watches are covered for **one (1) year** from the date of original purchase.

1. What is Covered (Coverage Varies by Watch Type)

✔ New Watches Coverage

This includes all House-built, Modified, No-name, Fashion, and Premium brand watches.

  • Core Components: Movement, Dial, and Hands.
  • Battery Policy: Quartz watches receive one free battery replacement within the first year.

✔ Restored Watches Coverage

These pieces are expertly restored and covered specifically for function.

  • Core Components: The **Movement (Mechanical Components) ONLY.**
  • Battery Policy: Quartz restored watches come with a **one-year warranty on the battery** (free replacement if the battery dies within the first year).

2. What is NOT Covered (Important Exclusions)

This warranty does **NOT** cover damage or issues related to the following:

  • Wear & Tear: Scratches, dents, or chips to the case, crystal, or external parts; or fading of the case/band finish.
  • Restored Watch Specifics: **The Dial and Hands** are specifically excluded from coverage on restored watches, as some pieces may be sold as is with existing cosmetic imperfections.
  • Misuse / Accidents: Damage caused by dropping, impact, accidents, or improper handling (e.g., overwinding mechanical watches without protection).
  • Water Damage: Watches are water-resistant, **not waterproof**. Damage from swimming, diving, showering, or prolonged submersion is **not covered**.
  • Unauthorized Work: Damage caused by repairs or modifications performed by anyone other than NINE Leather & Watch.
  • Bands/Straps: Watch straps and bands, unless they are our full-grain leather bands with a 1-year or lifetime warranty upgrade.

Making a Claim & Company Details

Customer Responsibility: You **must** present the original proof of purchase (sales receipt) to make a claim. Bank statements are not sufficient.

How to Claim: Contact our Customer Service Department.

☎ 571-451-5812  |  ✉ info@nineleather.co

Company Address: NINE Leather & Watch 18801 E. 39th Street S. Ste 1014, Independence, MO 64057

* Our responsibility is limited to repair or replacement at our discretion. No refund after 7 days of purchase.

Contact form