Watch Warranty
NINE Leather & Watch One-Year Warranty Policy
Last Updated: December 14, 2025.
This policy applies to all watches purchased on or after this date.
As your local, family-owned business, NINE Leather & Watch provides a comprehensive warranty covering defects in materials and workmanship under normal use for all our timepieces.
All watches are covered for **one (1) year** from the date of original purchase.
1. What is Covered (Coverage Varies by Watch Type)
✔ New Watches Coverage
This includes all House-built, Modified, No-name, Fashion, and Premium brand watches.
- Core Components: Movement, Dial, and Hands.
- Battery Policy: Quartz watches receive one free battery replacement within the first year.
✔ Restored Watches Coverage
These pieces are expertly restored and covered specifically for function.
- Core Components: The **Movement (Mechanical Components) ONLY.**
- Battery Policy: Quartz restored watches come with a **one-year warranty on the battery** (free replacement if the battery dies within the first year).
2. What is NOT Covered (Important Exclusions)
This warranty does **NOT** cover damage or issues related to the following:
- Wear & Tear: Scratches, dents, or chips to the case, crystal, or external parts; or fading of the case/band finish.
- Restored Watch Specifics: **The Dial and Hands** are specifically excluded from coverage on restored watches, as some pieces may be sold as is with existing cosmetic imperfections.
- Misuse / Accidents: Damage caused by dropping, impact, accidents, or improper handling (e.g., overwinding mechanical watches without protection).
- Water Damage: Watches are water-resistant, **not waterproof**. Damage from swimming, diving, showering, or prolonged submersion is **not covered**.
- Unauthorized Work: Damage caused by repairs or modifications performed by anyone other than NINE Leather & Watch.
- Bands/Straps: Watch straps and bands, unless they are our full-grain leather bands with a 1-year or lifetime warranty upgrade.
Frequently Asked Questions
I live out of state or overseas. How does the warranty work?
Distance is not an issue. Our warranty process mirrors our standard mail-in service. Simply follow the instructions on our Mail-In Watch Repair page to securely package and ship your timepiece to our Kansas City workshop. Once received, our watchmakers will evaluate the piece. If the required repair is covered under your warranty, you will not be charged for the repair services or parts.
Who is responsible for shipping costs on a warranty claim?
The customer is responsible for all shipping costs. As explained on our Mail-In Watch Repair page, you must include a prepaid return shipping label in the box when securely shipping your watch to our Independence, MO workshop for evaluation.
I lost my original receipt. Can I still use my warranty?
The original proof of purchase (sales receipt or order confirmation email) is required to validate your warranty. If you have lost your receipt, we cannot process a claim unless you previously registered your product online. If your product is registered, we may be able to regenerate your receipt. Otherwise, we will not be able to cover any item under warranty without valid proof of purchase. Please note that bank statements are not sufficient. You can register your product here.
I received this watch as a gift. How do I claim the warranty?
If you received the watch as a gift, please obtain the original order number or a copy of the sales receipt from the purchaser. This information is required to process any warranty claims.
What happens if my watch needs a repair after the 1-year warranty expires?
We are a full-service watch repair shop! Even after your 1-year warranty has expired, we are more than happy to service, repair, or restore your timepiece. Out-of-warranty repairs are simply subject to our standard service fees.
I accidentally wore my watch in the pool and it stopped working. Is this covered?
No. While our watches are designed to be water-resistant to withstand everyday splashes, they are not waterproof. Damage caused by swimming, showering, or submersion is explicitly excluded from warranty coverage.
Making a Claim & Company Details
Customer Responsibility: You **must** present the original proof of purchase (sales receipt) to make a claim. Bank statements are not sufficient.
How to Claim: Contact our Customer Service Department.
☎ (816) 916 0386 | ✉ info@nineleather.co
Company Address: NINE Leather & Watch 18801 E. 39th Street S. Ste 1014, Independence, MO 64057
* Our responsibility is limited to repair or replacement at our discretion. No refund after 7 days of purchase.